All Massage & Guided stretch therapies

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• Paying online is mandatory for the first appointment for Massage therapies.
  This is due to an information gathering form that will need to be completed prior the appointment.

• Ongoing appointments maybe payable on attendance, via cash or card, by mutual agreement.

• Treatment plans are payable at time of agreement and are non-transferable and have a time limit, as per the treatment plan.

• Free Cancellations: Clients may reschedule up to 24 hours before the appointment time with no additional charge.

• Late Cancellations: Cancellations made less than 24 hours before the appointment will incur the full appointment amount being due.

• No-Shows: Clients who do not show up for their appointment without notice will be charged 100% of the appointment cost.

 

How to Cancel

Clients must cancel by either

• Email to info@thewellbalancedbeing.com

• Text message to 07379 374 494 

 

Late Arrival Policy

• If a client arrives 10–15 minutes late, we will try to accommodate but would only be able to offer the time remaining in the booked appointment.

• Arriving more than 15 minutes late may result in cancellation and full charge payable.

 

Exceptions

These are considered on a case-by-case basis.

• Emergency situations

• Unavoidable circumstances

 

Practitioner cancelled appointments.

In the event of the practitioner cancelling your appointment, due to ill

health, unavoidable circumstances, a transfer to another appointment will be

offered.

 

Prepaid & Treatment Plans

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• Prepaid sessions or packages must follow the same cancellation rules.

• No refunds on packages already redeemed.

• All need to be used within the time frame agreed in personalised treatment plan.

• No transfers to other persons allowed.
   

Therapeutic Guided Yoga Practices

 

• Free Cancellations: Clients may reschedule up to 24 hours before the practice, with no additional charge.

• Late Cancellations: Cancellations made less than 24 hours before the practice, will incur the full appointment amount being due.

• No-Shows: Clients who do not show up for their practice without notice, will be charged 100% of the practice cost.

 

How to Cancel

Clients must cancel by either

• Email to info@thewellbalancedbeing.com

• Text message to 07379 374 494 

• Transfers are open to online bookings to self-manage.

 

Late Arrival Policy

If a client arrives late, this will result in non-admittance due to the safety& disruption

to others (we secure the door at the start time).

 

Exceptions

These are considered on a case-by-case basis.

• Emergency situations

• Unavoidable circumstances

• Practitioner cancelled appointments.
  In the event of the practitioner cancelling the practice, due to ill health, unavoidable circumstances, a transfer to another practice will be offered.